1. Acceptance of Terms
By accessing or using the PConnect Agency website (pulseconnectagency.online) and services, you agree to be bound by these Terms of Service & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
2. Website Usage
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of, any other party. You must not misuse the website by introducing viruses, attempting to gain unauthorised access, or interfering with its proper functioning.
3. Our Services
PConnect Agency provides digital solutions and business automation services, including AI receptionist and voice AI, website development, CRM and customer management, appointment automation, and customer follow-up and reactivation systems.
The specific scope, deliverables, service levels and pricing of any client engagement are agreed separately in a formal proposal or statement of work. These Terms govern general website use and our communications channels.
4. Description of SMS Program & Messaging Use Cases
PConnect Agency offers a transactional and service-related SMS messaging program for clients, prospects, and individuals who opt in by submitting their mobile phone number via our online contact and booking forms, chat widgets, or directly with our representatives.
- Appointment confirmations for booked discovery calls, demos, or consultations.
- Timely appointment reminders sent prior to scheduled meetings.
- Meeting updates, rescheduling notifications, and cancellation alerts.
- Customer enquiry responses and direct follow-ups regarding automation services requested.
- Transactional account and service-related notifications.
Program description and messaging use cases:
Age requirement: PConnect Agency's SMS messaging program is available only to individuals who are 18 years of age or older. By opting in to receive SMS text messages, you confirm and represent that you are at least 18 years of age. Consent to receive text messages is voluntary and is not a condition of purchasing any goods or services from PConnect Agency.
5. Instructions to Opt-Out ('Text STOP')
You may opt out of receiving SMS text messages from PConnect Agency at any time.
To stop receiving text messages, simply reply STOP to any SMS message you receive from us. You may also reply CANCEL, END, QUIT, or UNSUBSCRIBE.
Upon texting STOP, you will receive a single confirmation message verifying that you have been unsubscribed from our SMS program. No further text messages will be sent to your mobile number unless you explicitly re-subscribe.
6. Customer Support Contact Information ('Text HELP')
If you are experiencing any issues with our messaging service or have questions:
Reply HELP to any text message for direct assistance instructions.
You can also contact our support team directly via email at hello@pulseconnectagency.online or visit pulseconnectagency.online/contact.
7. Message and Data Rates Disclosure
Message and data rates may apply for any text messages sent to you from us, or sent to us from you. Message frequency varies depending on your interactions and scheduled appointments (typically 1–3 messages per appointment). Please consult your wireless service provider for details regarding your specific text messaging and mobile data plan.
8. Carrier Liability Disclaimer
Wireless mobile carriers (including, but not limited to, AT&T, T-Mobile, Verizon, Sprint, and other international mobile networks) are not liable for delayed, undelivered, or misdirected messages.
PConnect Agency and telecommunication carriers make no guarantees regarding message delivery, which may be impacted by factors outside of our control including network coverage and device availability.
9. Intellectual Property
All content on this website — including text, graphics, logos, designs and software — is the property of PConnect Agency or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute or create derivative works without prior written permission.
Client-owned content provided to us for use in delivering services remains the property of the client. We retain rights to any tools, templates and systems we develop in the course of providing services.
10. Limitations of Liability
To the fullest extent permitted by law, PConnect Agency shall not be liable for any indirect, incidental, special or consequential damages arising from your use of, or inability to use, this website, our messaging program, or our services.
We provide our website and services on an "as is" and "as available" basis and make no warranties, express or implied, regarding accuracy, reliability or uninterrupted availability.
11. Third-Party Services
Our services may integrate with or rely on third-party platforms (such as CRM systems, calendar scheduling tools, and telecommunication providers). We are not responsible for the independent performance, availability or practices of these third parties.
12. Privacy Policy Reference
Our collection, use, and protection of your personal information (including mobile numbers and SMS consent data) is governed by our Privacy Policy. In accordance with our Privacy Policy, mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
13. Changes to These Terms
PConnect Agency reserves the right to modify or replace these Terms of Service at any time. The latest version will be posted on this page with an updated 'Last updated' date. Continued use of our website or SMS services after changes constitutes acceptance of the revised terms.
14. General Terms & Contact
These Terms are governed by applicable law. If any provision is deemed unenforceable, the remaining provisions will continue in full force and effect.
For questions about these Terms of Service, please contact PConnect Agency at hello@pulseconnectagency.online.