PConnect Agency Privacy Policy

1. Introduction

PConnect Agency respects your privacy and is committed to protecting personal information in accordance with applicable privacy laws, including the Protection of Personal Information Act (POPIA) of South Africa and telecommunications industry standards.

This policy explains how we collect, use, store, share and protect personal information when you visit our website (pulseconnectagency.online), contact us, book an appointment, or use our digital solutions and business automation services.

2. Information We Collect

We may collect the following personal and business information:

• Full names and job titles.
• Email addresses.
• Telephone and mobile numbers (including mobile numbers provided for SMS notifications).
• Business names, industry type and contact details.
• Appointment, consultation and booking details (including requested dates, times and timezones).
• Customer enquiries, communication records and message content submitted through website forms or live chat.
• Technical, cookie, and usage data collected automatically when navigating our website (such as IP addresses, browser types, device identifiers, and pages visited).

We only collect information reasonably necessary for relevant business purposes, service delivery, and communications you request.

3. How We Use Personal Information

Information collected may be used to:

• Respond to your enquiries and provide requested information.
• Provide, operate, and maintain our digital solutions and business automation services.
• Schedule, manage, confirm, and remind you of discovery calls and appointments.
• Send transactional notifications, booking updates, and service-related communications.
• Deliver customer support and maintain accurate customer records.
• Analyze website performance, user experience, and improve our services and systems.
• Comply with legal, regulatory, and telecommunication carrier compliance requirements.

4. SMS Opt-In Details, Messaging Use Cases & Terms

When you provide your mobile telephone number through our contact form, calendar booking tool, or other communication channels and consent to receive text messages, PConnect Agency (or the relevant business using our communication systems) may send you transactional and conversational SMS messages.

• Appointment confirmations for booked discovery calls or consultations.
• Appointment reminders sent prior to scheduled meetings.
• Booking updates, cancellations, and rescheduling notifications.
• Direct responses to customer enquiries, service requests, or missed-call follow-ups.
• Important administrative and service updates regarding your account or project.

SMS messaging details and use cases include:

• Message frequency varies based on your appointments and interactions with us (typically 1–3 messages per scheduled appointment or enquiry).
• Message and data rates may apply depending on your mobile carrier and wireless plan.
• Opt-out instructions: You can opt out of SMS communications at any time. Simply text STOP to any text message you receive from us to unsubscribe. You will receive a one-time confirmation text, and no further SMS messages will be sent unless you re-subscribe.
• Customer support / Help: For assistance, reply HELP to any text message, or email us at hello@pulseconnectagency.online.
• Voluntary consent: Consent to receive SMS messages is completely voluntary and is not a condition of purchasing any goods, services, or booking a consultation.
• Age requirement: PConnect Agency's SMS messaging program is available only to individuals who are 18 years of age or older. By opting in to receive SMS text messages, you confirm and represent that you are at least 18 years of age.
• No promotional spam: We do not use this transactional messaging campaign to send unsolicited promotional or marketing spam.

Key SMS terms and disclosures:

5. Strict 'No Sharing' Statement for SMS Opt-In Data (CRITICAL)

6. Sharing of Non-SMS Personal Information

PConnect Agency does not sell, rent, or trade your personal information to third parties.

We may share non-SMS personal information with trusted service providers and technology partners who assist us in operating our website, delivering our services, and conducting our business (for example, CRM platforms, hosting providers, calendar scheduling systems, and secure communication gateways). These third parties are bound by strict contractual confidentiality and data-protection obligations and are prohibited from using your personal information for any other purpose.

We may also disclose personal information if required to do so by law, regulation, subpoena, or legal process, or to protect the rights, property, or safety of PConnect Agency, our clients, or the public.

7. Cookies, Web Beacons & Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze website traffic, and remember your preferences:

• Essential Cookies: Necessary for the website to function properly, navigate pages, and access secure areas.
• Performance & Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and identify potential site errors. These cookies collect aggregated, non-personally identifiable information.
• Functional Cookies: Remember choices you make (such as timezone or preferred language) to provide a more personalized experience.
• Form & Event Tracking: When you submit an inquiry or booking form, session and interaction data may be logged to ensure your request is routed accurately to our customer management system.

Managing cookies: Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when a cookie is placed. Note that disabling certain cookies may affect the functionality of our website.

8. Information Security

We take reasonable and appropriate technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures include encrypted data transmission (HTTPS/SSL), restricted access controls, secure cloud hosting, and periodic security reviews. Access to personal information is restricted to authorized personnel and service providers who need the data to perform their assigned duties.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements.

SMS consent logs and opt-in/opt-out records are retained to demonstrate compliance with carrier and telecommunications regulations.

10. Your Privacy Rights & Choices

Subject to applicable data protection laws (including POPIA), you have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate, incomplete, or outdated information.
• Request deletion or destruction of your personal information where legally permissible.
• Object to or restrict certain forms of data processing.
• Withdraw consent at any time where processing is based on consent (including opting out of SMS by texting STOP).
• Lodge a complaint with the Information Regulator of South Africa (inforeg@justice.gov.za) or other applicable data protection authority.

11. Third-Party Websites & Services

Our website may contain links to third-party websites, tools, or integrations. These external sites operate under their own independent privacy policies and data practices. PConnect Agency is not responsible for the privacy practices, content, or security of third-party platforms.

12. Changes to This Privacy Policy

PConnect Agency may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or carrier compliance standards. The latest version will always be published on this page with an updated 'Last updated' date.

13. Contact Information

For any questions, requests, opt-out enquiries, or concerns regarding this Privacy Policy and our privacy practices, please contact us: